Refund Policy


Returns

OVERVIEW

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. Please contact us for authorization before sending any products back to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened.

To complete your return, we require transaction details as proof of purchase.

 

Non-Returnable Items

  • Gift cards
  • Loose leaf teas
  • Consumable goods
  • Some health and personal care items
  • Specially marked items

 

Returnable Items

  • Defective or damaged items upon receipt
  • Unopened and unused accessories
  • Specially marked items

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We cannot issue a refund if:

  • Any item not in its original condition
  • Is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@samsteasandspices.com.

 

Sale Items (if applicable)

Only regular priced items may be refunded. Sale or specially marked items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@samsteasandspices.com and send your item to:
434 Chesapeake Drive,
Waterloo, Ontario,
N2K 4A2
Attn: Returns

Available only while quantities last.
If we do not have an available product for exchange, we may suggest a comparative product for you.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to:
434 Chesapeake Drive,
Waterloo, Ontario,
N2K 4A2
Attn: Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.